How do I get started?
If you are a new customer and would like to register internet create a new account to receive a Personal ID Number and Family Password,
What happens if I have trouble using the RecXpress system?
RecXpress provides simple, easy-to-follow instructions; however, if you do have any trouble, call 301-258-6350 and staff will gladly assist you.
What happens if I lose (or forget) my Family Password or Personal ID number?
Simply call the Department of Parks, Recreation and Culture offices at 301-258-6350 and a staff member will gladly look up your password and PIN.
How will I know if I am registered in a particular activity?
RecXpress will give you a confirmation number at the end of your registration. This number confirms your registration pending approval of the credit card transaction. If a problem occurs with the credit card, you will be notified within 48 hours and given another opportunity to register provided there are still openings in the program.
If I need special accommodations, can I register on RecXpress?
Yes! After receiving confirmation from RecXpress, please send your request for accommodations in writing to the Department of Parks, Recreation and Culture, 506 S. Frederick Ave., Gaithersburg MD 20877.
I forgot to enter the payment information. Is my registration complete?
No, unless you complete the payment process by entering the credit card information, your registration is not complete. Once your enter the payment information, RecXpress will give you a confirmation number. We suggest you write down this number for assurance that your registration is complete.
May I make a partial payment when using RecXpress?
No, complete payment is required for a RecXpress registration. Also, if you have an outstanding balance on your account, you must pay the entire balance when you register using RecXpress. If you have a credit (overpayment) on your account, the total due will be reduced to reflect this credit.
Will I receive confirmation by mail after I register on RecXpress?
No, please make note of the confirmation number you receive. Your name will automatically be entered on the class roster for the activity you requested, but no additional confirmation will be mailed to you.
When I register by mail, fax, or in person, I normally sign a waiver. How will this process be taken care of?
RecXpress will ask you to agree to the following statement. If you do not agree, RecXpress will end the transaction and ask you to register by mail, fax or in person. By registering through use of RecXpress, you grant permission for a family member or yourself to attend the activity sponsored by the City of Gaithersburg. You understand that you are responsible for insurance in case of injury. Furthermore, you understand that although safety precautions will be observed, the City of Gaithersburg, employees and agents will not be responsible for any personal property lost or for any injury sustained in the program. You also consent to the City's use of any photographs and/or videotapes made of the program.
I don't use credit cards, can I still use RecXpress?
Yes, prior to the registration dates, you may mail or drop by a payment and this will be credited to your family account.Then when you register using RecXpress, your account automatically will be debited.
What about security?
The City uses industry standard practices for securing our web infrastructure and transactions. Like major industry sites such as Amazon.Com, we utilize Secure Sockets Layer (SSL) to encrypt all transmissions of personal data such as your credit card number. In addition, we have used network and Internet consultants to assist us in securing our web server. Remember, if you still don't feel comfortable using your credit card over the Internet you can always add enough money to cover your registration fees onto your account in person or via mail with a credit card, cash or check.See our website for additional information on our privacy and security policies.
Click here to go to create a new account
Click here to go to RecXpress internet registration