Is this your first time applying for a license, permit, or plan with the City of Gaithersburg?

If Yes - 

1. Click Login/Register Link: Navigate to the upper right hand corner of your screen. You will see a redirect message, this is normal.
2. Create Your Account: Select "Create Account."
3. Enter your email, name, phone number, and password, then click Sign Up

If No - 

1. Click Login/Register Link: Navigate to the upper right hand corner of your screen. You will see a redirect message, this is normal.
2. Create Your Account: Select "Create Account."
3. Enter the same email you’ve used on previous applications, doing this will link you to your previous applications, permits, licenses, and plans with the City of Gaithersburg
4. Enter your name, phone number, and password, then click Sign Up

Did you previously have an online account with us? 
(NOTE - Any account created prior to June 5, 2024 will need to redone)

If so -

1. Click Login/Register Link: Navigate to the upper right hand corner of your screen. You will see a redirect message, this is normal.
2. Create Your Account: Select "Create Account."
3. Enter the same email you’ve used on previous applications, doing this will link you to your previous applications, permits, licenses, and plans with the City of Gaithersburg
4. Enter your name, phone number, and password, then click Sign Up

Hold down the confirm button and select copy link.  Paste the link in a new web browser.  Continue following the registration steps.

Hold down the confirm button and select copy link.  Paste the link in a new web browser.  Continue following the registration steps.

Please contact our support team at plancode@gaithersburgmd.gov or 301-258-6330 to update your contact information on your account. Can I change my email address on my user account?

After you set up an account with an email address, we cannot change the email address. You will have to create a new account.

If the email is not in your inbox, check your spam or junk folders. The email is sent with the subject line, "Citizen Self Service New User Account Confirmation." 

Business email addresses can have issues with their company email server dumping the message as a spam before it ever gets to you. Ask your email administrator to authorize emails coming from plancode@gaithersburgmd.gov or set up an account with a personal email address.

Make sure you are logged in to the Planning, Permitting, and Licensing Portal. In the upper right-hand corner, it will say your Name. 

If you are logged in, and still do not have access, the account user’s contact is not listed on the record. 

Please contact our support team at plancode@gaithersburgmd.gov or 301-258-6330.

If the user can see the invoice but cannot pay it, the user is not on the invoice as a billable contact. Please call us at 301-258-6330 or if you have the invoice number, select "Pay Invoices" on the menu bar, search the invoice number, and follow the payment steps.

Log in to the Planning, Permitting, and Licensing Portal. In the upper right hand corner, select your username and "Saved Work" from the drop down menu.  Select "My Drafts" and then the blue resume button to continue where you left off.

If the address is not found, enter only the street number and the street name without the street type, unit number, or pre- post directional. ex. 220 Main instead of 220 South Main Street. If your address is still not found, skip the location step, and include the address in the description box.

Log in to the Planning, Permitting, and Licensing Portal.

In the upper right-hand corner, select your username and select "Saved Work" from the drop-down menu. Select "My Drafts" and then the blue resume button to continue where you left off. 

The printer icon on the Record Details page does not work. Once in the desired record, select the "Attachments" tab, click on the blue pdf file name to open the pdf and print the document.

Log into the Planning, Permitting, and Licensing Portal, select "My Work" on the black menu bar, select "My Permits" or "My Plans", select the blue record number. Within the record, select the "Attachments" tab, drag, and drop your new attachment over the blue add attachment box and select submit.  

Yes, you can renew your registration/license online using the Planning, Permitting, and Licensing Portal.

If you have not already done so, you will need to create an online user account through the Portal to be able to renew online. You can do that by clicking on the same link provided above. Make sure to click on the Dashboard after you sign in to start the renewal process.